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  • What is the client onboarding process?
    We have a thorough client onboarding process to ensure we understand your needs and goals. Our team will work closely with you to gather all the necessary information and create a customized plan for your digital presence. We will also provide you with regular updates and progress reports to keep you informed every step of the way.
  • What Services do you offer?
    At Open Heart Media, we offer a comprehensive range of digital marketing services to help you establish, manage, and optimize your online presence. From website design and development to social media management and SEO, and more... we have the expertise and tools to help you achieve your goals.
  • What is the process for designing and developing a website with Open Heart Media?
    Our process includes an initial consultation, project planning, design mockups, development, testing, and final launch. We ensure to keep you updated and involved throughout the process.
  • Do you offer website maintenance services?
    Absolutely. We highly recommend that each brand and business invest in monthly maintenance to ensure their digital storefront is always operating at an optimal level.
  • Can you redesign an existing website?
    Absolutely. We can revamp your existing website to improve its aesthetics, functionality, and user experience.
  • What types of content do you create?
    We create a variety of content including blog posts, newsletters, articles, infographics, social media content, long form videos, lifestyle photography, headshots, drone footage and more tailored to your brand's needs.
  • How do you ensure the content aligns with our brand voice?
    We start with a thorough understanding of your brand, industry, and target audience with strategy sessions and ongoing collaboration. Our content creators work closely with you to ensure all content aligns with your brand voice and objectives.
  • How do you measure social media success?
    We measure success through various metrics such as engagement rates, follower growth, website traffic, and conversion rates. We provide regular reports to keep you informed on performance.
  • What does your social media management service include?
    Our services include content collection/creation, scheduling, community management, social media advertising, performance tracking, and reporting. We also offer strategy sessions.
  • What kind of special projects do you handle?
    We handle a variety of special projects including event coverage, promotional campaigns, concerts, weddings and tailored multimedia projects that require a creative touch.
  • What is your video production process?
    Our video production process includes pre-production planning, scriptwriting, shooting, editing, and post-production. We ensure high-quality output that meets your objectives.
  • How long does it take to receive the final edited photos and videos?
    The turnaround time varies based on the project scope, but typically, you can expect to receive the final edited photos and videos within 2-4 weeks.
  • How much do your services cost?
    Our pricing is customized based on the scope and requirements of each project. Contact us for a detailed quote tailored to your needs.
  • Do you offer package deals?
    Yes, we offer various customized package deals that combine our services. We meet your brand or business whatever season it may be in. Contact us to learn more about our package options.
  • Can you work with my existing marketing team?
    Absolutely. We can collaborate with your existing marketing team to ensure a cohesive strategy and execution.

We understand you may have some questions, and we have the answers ready for you. If there's anything we missed, feel free to let us know and we'll get back to you as soon as possible.

Co-founder, zac, in the field capturing content.

Get started with
Open Heart media Today

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